Help and contact

Email help@njstravel.com. We answer within one business day. You can also call (603) 207-1674. If you reach voicemail, leave your booking reference and we will call back within one business day.

Include your booking reference if you have it. References look like TG-A4KP-7RMQ and are in your confirmation email — it is the fastest way for us to find you. If you cannot find it, the email address you booked with is enough.

Want us to find a hotel for you? Tell us about your trip and we will reply by email with places to stay that fit it.

Your confirmation email contains a link to your booking. That page shows what you paid, what the property collects when you arrive, the cancellation terms for your exact rate, and a cancel button where cancelling is still possible. Find your booking

A hotel booking can be changed while its free cancellation lasts. Use “Change this stay” on your booking page: new dates, different guests, another room or another hotel, each shown with the difference from your current stay. We book the new stay first and cancel the old one only once it is confirmed, and everything you paid for the old one comes back. The name on a booking cannot be changed.

Extra nights can be added on any rate. Use “Stay longer” on your booking page, up to your check-out day: the nights are booked as a second reservation at the same hotel, and we ask the hotel to keep you in the same room. Your current booking is not changed.

After that window, or on a non-refundable rate, a booking cannot be changed: the supplier we book through offers one operation on a confirmed reservation and it is cancellation. The only route then is to cancel and book again, and whether that costs you anything depends on your rate. The booking page shows the figure before you confirm. Before the rate's cancellation deadline everything you paid comes back; after it, you get back the same share of what you paid as the hotel returns of the room cost, so cancelling to rebook costs you the share the hotel keeps.

A flight is different. Changes are not made online. To ask about changing your flights, write to us and we will tell you what the airline allows on your fare. Cancelling cancels the whole booking, for every traveler on it. We cannot take one traveler off a booking of several; write to us and we will tell you what the airline allows.

Lost the email? Sign in with the address you booked with and your bookings will be there — no account or password needed, and no need to wait for us. Booking links only work in full, so the reference on its own will not open one.

Call us on the number above, from the desk, before you make other arrangements. We hold the supplier's own confirmation number for your stay, which is usually what the front desk needs in order to find it — reservations routinely sit under a distributor's reference rather than your name.

Your booking page lists the property's own phone number and check-in times when the supplier gave them to us. It is not always able to, so if they are not there we do not hold them either — call us and we will get them.

When a cancellation refunds money, it goes back to the card you paid with: from Nuitée Travel Limited (LiteAPI) for a room, as the cancellation settles, and from us for a flight. Your booking page says whether the refund was actually issued — not whether it was owed, but whether it was sent — and we do not tell you money is on its way unless it is.

Once issued, a card refund usually reaches your card within five to ten business days, often sooner, and that part is your bank's timetable rather than ours. If your booking page says a refund was issued and it has not reached your card within ten business days, write to us: for a room, a person will chase it with Nuitée Travel Limited (LiteAPI), and for a flight we will send you the reference to give your bank.

On a room, you get back the share the hotel releases. What the hotel keeps is set by the terms of your rate: before the rate's cancellation deadline nothing, so everything you paid comes back, our booking fee included. After it, you get back the same share of what you paid as the hotel returns of the room cost; on a non-refundable rate, nothing. Bookings made before our terms were changed in October 2026 keep the terms they were sold with, and your booking page states what cancelling yours returns. You are never asked for more than you paid. If a hotel booking fails or we cannot deliver the room, everything you paid comes back.

On a flight, our fee has its own rule. Our fee comes back if you cancel within 24 hours of booking, or if the airline cancels or significantly changes your flight. After 24 hours, if you cancel, we keep our fee. If you cancel a fare the airline does not refund in money, the airline returns travel credit in the traveler's name, and we pass it to you with its code and expiry. We never pay cash for a credit; only our own fee is refunded in cash, and only when our fee comes back.

A hotel booking is charged by Nuitée Travel Limited (LiteAPI), who supply the room and are the merchant of record for it, so a statement shows NUITEE* NJSTRAVEL rather than our name alone. A flight, if you booked one, is charged by us under NJSTRAVEL.

One stay can produce two separate charges from two different companies, and this is the usual reason a line looks wrong. We charge for the room, the taxes included in the room rate, and our booking fee. Anything the property collects separately at the desk — a resort fee, parking, a deposit, and in some places a local tax — is charged by the hotel, under the hotel's name. Your booking page shows the split, with our amount and theirs on separate lines.

You may also see a pending amount larger than the figure you agreed. We only ever request the exact amount shown at checkout, but card issuers add a margin to travel authorizations in case a hotel adds charges at a desk. That margin is a hold rather than a charge and is released by your bank, usually within a few days. The property may place a separate hold of its own when you check in.

If a charge still does not make sense, email us before contacting your bank — we can almost always explain or fix it faster than a dispute can.

It happens, and it is the thing this company exists to argue about. Open your booking and follow “Charged a fee nobody mentioned?”. That page sets out what your booking page said about money due at the property on the day you booked, what the hotel's own website said about its fee where we have read it, and the federal rule on fee disclosure — and it writes a letter you can send the hotel, which you can copy or print.

We are not your lawyer and we cannot make a hotel refund anything. What we can do is say, in writing and with a date on it, what you were shown before you paid.

Booked somewhere else? Our resort fee letter writes the same kind of letter, to the hotel and to the site you booked through, for a booking made anywhere.

No longer have the link? Sign in with the address you booked with — your bookings are there, and the page is under each one. Email us if that address no longer reaches you.

TravelSyncro LLC, a New Hampshire limited liability company. 221 Main St Ste N, Nashua, NH 03060.

We are a travel agency: we sell you the room and remain your point of contact, Nuitée Travel Limited (LiteAPI) takes the payment for it, and the hotel provides the stay. The terms of service, cancellation policy and privacy policy set out the rest.