Terms of service

We are a travel agency. When you book a hotel here, your contract for the stay is with TravelSyncro LLC (trading as NJSTravel, a trade name registered with the New Hampshire Secretary of State on September 16, 2026), and we in turn contract with the hotel or its distributor. We are not the hotel, and we do not own, operate or control it.

Flights are not on public sale. What follows governs any flight booking made through us.

When you book a flight, we act as a ticket agent: we sell you a ticket on the airline's behalf, and carriage is provided by the airline under its own contract of carriage. We are not the airline either, and we do not own, operate or control it.

This matters when something goes wrong on the ground. A hotel that overbooks or an airline that delays a flight has not breached these terms — but we will help you resolve it, and where the booking itself was misdescribed by us, that is ours to fix.

The total we show you is built from what the supplier itemized: the room rate, taxes, our booking fee, and any fee the property collects at the desk that the supplier told us about, because the entire reason this site exists is that those figures are usually left out until checkout. What the property collects is shown on its own line and is not charged to your card by us.

We promise there is nothing further to pay on arrival only when two things are true: the supplier itemized the rate and listed nothing for the property to collect, and the property's other rates, checked at the moment we hold your price, report no fee this rate leaves out. Channels that sell the same room disagree about resort fees, and a rate that omits one has not escaped it, so where other rates at the property report a fee this rate does not, we show it, marked as inferred, in what the desk will collect. The same applies where the hotel's own website states a resort or similar fee and the rate counts less than half of it: we add the difference to the total, marked as inferred and named as coming from the hotel's site. We never charge any inferred fee; the property collects it. Where we could not check, or the supplier itemized nothing, the checkout says so and makes no promise. Where a supplier has given a total without itemizing it, or has not disclosed the price of something you will need — a bag fee, a resort fee — we say so on the result and treat the total as a floor, never as a final price.

Our booking fee is a line of its own — “NJSTravel booking fee” — on the checkout statement before you pay, and it is included in the amount charged to your card. Your receipt records the fee, in dollars, and when it was charged. If you cancel a hotel booking before the rate's cancellation deadline, everything you paid comes back, our fee included. After the deadline, you get back the same share of what you paid as the hotel returns of the room cost, so our fee comes back only when the hotel returns money too; on a non-refundable rate, nothing comes back. Bookings made before October 6, 2026 keep the terms they were sold with: our fee comes back on any cancellation of a room.

The fee is 15% of what the supplier charges us for the room, and never more than $300.00. There is no minimum. We charge for the work of booking a room, not for the price of the room: 15% of a $2,500 suite, uncapped, would be $375.00 for exactly the work a $200 room costs, so the fee stops rising.

On a flight, the fee is one charge for the whole booking: what the booking costs us to process — the flight system’s charge for the order and the card processor’s — plus 1% of what you pay. Bags and seats bought through us are sold at the airline’s own price; what processing them costs us, plus 1% of their price, is in that fee, and the checkout shows the fee before you pay. Our fee comes back if you cancel within 24 hours of booking, or if the airline cancels or significantly changes your flight. After 24 hours, if you cancel, we keep our fee.

The checkout names the fee in dollars on its statement before you pay, beside what comes back if you cancel, and says what comes back again above the pay control. That is repeated above the cancellation control, which Cancel booking on your booking page opens, and in the confirmation and cancellation emails. If a hotel booking fails, or we cannot deliver the room, nothing is kept and everything you paid comes back. If the airline declines a flight booking, the authorization on your card is released and nothing is charged.

Prices move. The figure in search results is what was true when the search ran; the figure you are charged is confirmed with the supplier at the moment you check out. If it has risen in between, we show you the difference in dollars and ask you to accept it before your card is authorized — except a small rise in the supplier's price, a room's rate or an airline's fare, which we absorb out of our own fee so that the price you were quoted is the price you pay. We never charge a number you have not seen.

Your card is authorized when you press pay and charged only once the supplier confirms: the room, or the issued ticket. If the supplier declines, the authorization is released and you are not charged. Where an airline reserves seats but issues tickets later, we charge when the tickets are issued and tell you so. Card details are collected by Stripe and never reach our servers.

For hotel bookings the payment is taken by Nuitée Travel Limited (LiteAPI), the supplier of the room, who are the merchant of record for it. Your booking contract for our service is still with TravelSyncro LLC, and we remain your point of contact — but the charge on your statement is theirs, and it shows as NUITEE* NJSTRAVEL. Refunds for hotel bookings are issued by Nuitée Travel Limited to the card you paid with, under the rate's own cancellation terms.

If we lose contact with a supplier mid-booking, we do not guess. We check with them directly, tell you exactly what is and is not known, and do not charge you until a booking is confirmed to exist.

Flights are not on public sale. What follows governs any flight booking made through us.

We sell flights on every airline our ticketing platform offers between US airports. What we can do after you book is not the same for every airline, and each fare says what before you pay: whether you cancel online or ask us to, whether seats and checked bags can be added through us, and where to add a frequent flyer number.

• American Airlines: Cancel online · seats here · bags paid to American Airlines.
• Hawaiian Airlines: Cancel by request, not online · seats here · bags paid to Hawaiian Airlines.
• Alaska Airlines: Cancel by request, not online · seats and bags with Alaska Airlines.
• Frontier Airlines: Cancel by request, not online · seats and bags with Frontier Airlines.
• Sun Country Airlines: Cancel by request, not online · seats and bags with Sun Country Airlines.
• Not available to book here yet: United Airlines, JetBlue, Contour Airlines. Their fares do not appear in our results.
• Any other airline: cancelled by request, not online, with seats, checked bags and frequent flyer numbers added with the airline.

For an airline whose tickets cannot be cancelled online through us, you ask us to cancel, from your booking page or by email. A person asks the airline what it would refund and emails you the figure, and nothing is cancelled until you agree. Requests are handled on weekdays, and any day when you fly within 48 hours. For our fee, the moment you ask is what counts, not the moment the cancellation is finished.

We sell flights between US airports only. We cannot book a lap infant (a child under 2). Email help@njstravel.com and we will tell you what the airline allows.

Every fare carries the airline's own rules on changes, refunds, baggage and seats. We show them before you pay and repeat them on your booking page. Where the airline has not stated a term, we say so rather than assume it is favorable. A checked bag the fare does not include is paid to the airline, not through us, unless the fare says it can be added here at the airline’s own price. A fare that leaves your bag out says so on the fare, and the total we show for it is a minimum. Each airline publishes its own bag fees, and every fare tells you where to find them. Our results say that airline bag fees may apply and where to see them, and the review before you pay, your booking page and your confirmation email say it again with your fare’s bag allowance.

Tickets are usually issued within minutes of payment. Your card is authorized when you pay and charged only once the airline has issued the ticket. Names on a ticket must match the travel document presented at the gate. Airlines charge to correct a name, and some refuse to. Dates of birth and the gender marker on your ID are required by the airline for the same reason.

A held seat is not a ticket. Your booking page and confirmation say which you have, and we do not describe seats as ticketed until the airline has issued the ticket.

Changes are not made online. To ask about changing your flights, write to us and we will tell you what the airline allows on your fare. Cancelling cancels the whole booking, for every traveler on it. We cannot take one traveler off a booking of several; write to us and we will tell you what the airline allows.

Our fee comes back if you cancel within 24 hours of booking, or if the airline cancels or significantly changes your flight. After 24 hours, if you cancel, we keep our fee. If you cancel a fare the airline does not refund in money, the airline returns travel credit in the traveler's name, and we pass it to you with its code and expiry. We never pay cash for a credit; only our own fee is refunded in cash, and only when our fee comes back.

We count a change as significant when the airline moves your departure three hours or more earlier or your arrival three hours or more later, changes the airport you leave from or arrive at, adds a connection, or moves you to a lower class of service — and, for a passenger with a disability, when it routes them through a different connecting airport or onto an aircraft without an accessibility feature they need. That is the US Department of Transportation’s definition of a significant change for a trip within the US, and a change we cannot classify is counted as significant. For a smaller change we email you what changed, and your fare’s own terms and our 24-hour rule for our fee apply as usual. We know a passenger has a disability only if you tell us: if a change routes them through a different connecting airport or onto an aircraft without a feature they need, tell us, and we treat it as a significant change.

If the airline cancels or significantly changes your flight, we email you the choice and act on your answer. The email says: “The airline has changed your flights. Accept the new flights, or cancel for a full refund of what you paid, our fee included. Choose with the links in the email we sent you; if we hear nothing within three days, a member of our team will get in touch.” When the airline offers no replacement it says: “The airline has cancelled your flight and offered no replacement. Cancel for a full refund of what you paid, our fee included, or contact us and a person will ask the airline about other flights.” If you choose the refund, we issue it within seven business days of the change reaching us, in full, our fee included. That clock is counted from the moment the airline’s change reaches our system, because that is the moment we can act on. For a change that is significant only because of what you tell us about a passenger’s disability, it is counted from when we treat the change as significant. If the airline cancels or significantly changes your flight and offers less than a full cash refund — a lower amount, or travel credit only — a person arranges the full refund with the airline, and you are refunded in full, our fee included, within seven business days of the change reaching us. Keep the contact details on your booking current; the choice reaches you by email.

If your booking is cancelled directly with the airline rather than through us — for example, you called the airline — any money the airline refunds comes back to your card automatically, and we contact you about our fee and anything else.

Flights are not on public sale. What follows governs any flight booking made through us.

We do not sell packages. A flight and a hotel bought for the same trip are two separate bookings, charged separately, each under its own terms and its own cancellation window. Cancelling one does not cancel the other.

We sell to residents of the United States, in US dollars. We cannot currently accept bookings from residents of California, Florida, Washington, Hawaii and Iowa, where a seller-of-travel registration we do not yet hold is required. You tell us the state on your billing address at checkout, and we rely on it as the basis of the sale. The billing ZIP code of the card you pay with must be in that state: our checkout sends the ZIP code you give us to your card's bank with the payment, and refuses one in another state.

Each rate and fare carries its own cancellation terms, shown before you book and repeated on your confirmation. Non-refundable rates are genuinely non-refundable — that is why they cost less — and on a hotel stay our booking fee comes back in the same share as the hotel returns the room cost, so a non-refundable rate returns nothing. On a flight, our fee follows the rule above: it comes back within 24 hours of booking or when the airline cancels or significantly changes the flight, and is kept on a cancellation you make after that. See our cancellation policy for how to cancel, what comes back and how long it takes.

Give us accurate names and dates of birth. Check your dates and airports before confirming. Keep the email address on your booking working; it is where the supplier and we reach you. Make sure you can legally travel — passports, visas, and entry requirements are yours to arrange. You must be at least 18 to book.

If a charge looks wrong, contact us before disputing it with your bank. A refund we owe is faster from us, and we provide every receipt and reference you need. A dispute filed to reverse a booking you used, or one whose cancellation terms you accepted, is one we contest with the record.

If we make a mistake — the wrong room, the wrong dates, a price we misdescribed — tell us and we will fix it or refund you. Where a booking cannot be honored through our error, we will rebook you at equivalent standard or refund you in full, at your choice.

We are not liable for events outside our reasonable control: weather, strikes, closures, or a supplier failing. Our liability for any booking is limited to the amount you paid us for it. Nothing in these terms limits rights you have under law that cannot be limited.

These terms are governed by the laws of the State of New Hampshire and of the United States. Where consumer protection law in your state gives you rights these terms do not, those rights apply.

We may update these terms. The date at the top says when. A booking is governed by the terms in force when it was made, and the terms shown at checkout are the ones you accepted.

TravelSyncro LLC, a New Hampshire limited liability company, of 221 Main St Ste N, Nashua, NH 03060.

Email help@njstravel.com, quoting your booking reference. Replies to any confirmation email reach the same place. Phone: (603) 207-1674.