Cancellations and refunds

Open your booking page — the link is in your confirmation email, or find it under Find your booking — and press Cancel booking. You can also email us quoting your booking reference, and we will do the same thing on your behalf.

Flights. Flights are not on public sale. What follows governs any flight booking made through us. Where an airline's tickets can be cancelled online through us, the airline quotes the exact refund first, and nothing is cancelled until you confirm that figure. If the airline then confirms less money than it quoted, we still refund the figure you confirmed. If it confirms travel credit instead of money, we pass the credit to you, and a person on our team reviews what you are owed. For an airline whose tickets cannot be cancelled online through us, you ask us to cancel, from your booking page or by email. A person asks the airline what it would refund and emails you the figure, and nothing is cancelled until you agree. Requests are handled on weekdays, and any day when you fly within 48 hours. For our fee, the moment you ask is what counts, not the moment the cancellation is finished. Each fare says which way its airline works, before you pay. Cancelling cancels the whole booking, for every traveler on it. We cannot take one traveler off a booking of several; write to us and we will tell you what the airline allows. Once the first flight has departed, or while the airline's own change to the booking is open, the control is not offered: contact us about unused flights, and answer an airline change through the choice we email you.

Hotels. A hotel cancellation is a single step: the hotel's system cancels and reports the charge in the same call, so we can show you an estimate from the rate terms beforehand and the settled figures only afterwards. We tell you this on the confirmation step. The settled figures are sent to you in writing straight away.

You get back the share the hotel releases. What you get back is set by the terms of your rate, and our booking fee follows the room cost: it comes back in the same share as the hotel returns. You are never asked for more than you paid.

Before the cancellation deadline the hotel releases the full room cost, so everything you paid comes back to your card, our booking fee included. Your booking page states the deadline with its time zone, and the amount that comes back.

After the deadline the hotel keeps the penalty its terms state, and you get back the same share of everything you paid, our booking fee included, as the hotel returns of the room cost: if the hotel keeps half the room cost, half of what you paid comes back. The checkout and your booking page state what cancelling after the deadline costs, in dollars. The lines on your cancellation notice — what the hotel kept, the part of our fee kept, what came back to you — always add up to the amount charged.

Non-refundable rates return nothing. The hotel has already counted the room as sold, which is why the rate was cheaper, and our booking fee follows the room cost.

Where a rate's terms do not let us compute the refund in advance, your booking page says so. We do not print an estimate we cannot stand behind.

Bookings made before October 6, 2026 keep the terms they were sold with: the hotel keeps the penalty its terms state, and everything else comes back, our booking fee included, on a non-refundable rate too. Your booking page states what cancelling your booking returns.

Flights are not on public sale. What follows governs any flight booking made through us.

The airline's part follows its fare rules, which were shown on the review step before you paid and are repeated on your booking page. Where the airline did not state a change or refund term, we say that rather than guess at it. The airline quotes the exact figure before you confirm, and that figure is what comes back from the fare.

Our fee is decision-based, not deadline-based. Our fee comes back if you cancel within 24 hours of booking, or if the airline cancels or significantly changes your flight. After 24 hours, if you cancel, we keep our fee. The answer is decided at the moment you ask to cancel, so a request made inside the 24 hours keeps the fee coming back however long the airline takes to confirm. Your booking page states the instant that window closes.

Credit is passed on, never cashed. If you cancel a fare the airline does not refund in money, the airline returns travel credit in the traveler's name, and we pass it to you with its code and expiry. We never pay cash for a credit; only our own fee is refunded in cash, and only when our fee comes back. The credit's code, amount and expiry are on your booking page, your receipt and your cancellation notice.

One booking, every traveler. Cancelling cancels the whole booking, for every traveler on it. We cannot take one traveler off a booking of several; write to us and we will tell you what the airline allows.

Cancelled with the airline instead. If your booking is cancelled directly with the airline rather than through us — for example, you called the airline — any money the airline refunds comes back to your card automatically, and we contact you about our fee and anything else.

Your room was paid for through Nuitée Travel Limited (LiteAPI), who are the merchant of record for it, so the refund is theirs to send: they return it to the card you paid with as the cancellation settles, under the rate’s own terms. Your cancellation notice states the amount they released. They send it at once, but your bank decides when it shows: usually within five to ten business days, often sooner. If it has not reached your card within ten business days, contact us and a person will chase it with them. When the rate’s terms let them keep part of what you paid for the room, the same share of our booking fee is inside what they keep, and your cancellation notice names it. On a booking made before October 6, 2026, we send that part of our fee back to you ourselves, by PayPal or Venmo, and email you to arrange it. A flight refund is always ours to send, and the paragraph below applies to it.

We submit the refund to your card the moment the cancellation settles, and your cancellation notice states whether it has been sent. If the card issuer rejects the refund, the notice says the amount is owed rather than sent, we resubmit it automatically, and we write to you again when it goes through. If it cannot be sent within one business day, a person contacts you.

Once sent, your bank takes its own time to show it — typically five to ten business days. The refund transaction reference is on your booking page to give your bank if it has been longer than that.

While your booking is still inside its free-cancellation window, you can change it from your booking page: the dates, the guests, the room, or a different hotel. You choose the new dates and guests first, and every room and hotel shows the difference from what your current stay costs. When you check out, we ask for the email address on the booking and then for a code we send to it, as we do before a cancellation, and fill in your details from the booking. The code works for ten minutes, and once you enter it the change stays open for an hour.

A change is a new booking and then a cancellation, in that order. The new stay is booked and charged in full, with our usual fee. Once it is confirmed we cancel your current booking, and everything you paid for that stay comes back to your card, as with any cancellation inside the free-cancellation window (see how long refunds take, above). Your card shows the new charge and the refund separately: the difference is not charged or refunded as one amount. We send one email covering both.

If the free-cancellation window ends, or your booking is cancelled or changed some other way, before you pay for the new stay, nothing new is booked and your current booking stays as it is. If the new stay is booked but cancelling your current booking does not go through automatically, our team cancels it by hand and emails you when it is done. A non-refundable rate, or a booking past its deadline, cannot be changed online, and the name on a booking cannot be changed.

You can add up to seven nights after a confirmed hotel stay from your booking page, up to and including your check-out day, on any rate: non-refundable, past its deadline, or with the stay already under way. The extra nights are a second booking at the same hotel, charged in full with our usual fee, and your current booking is not changed or cancelled. Before you pay we ask for the email address on the booking and a code we send to it, as for a change.

On the new booking we ask the hotel to keep you in the same room. Only the hotel can promise that, so mention it at the front desk too. The extra nights have their own cancellation terms, shown before you pay, and cancelling one booking does not cancel the other. While your current booking is inside its free-cancellation window and booking the whole longer stay as one reservation would cost less, we show that too; choosing it is a change of booking, described above.

Flights are not on public sale. What follows governs any flight booking made through us.

We count a change as significant when the airline moves your departure three hours or more earlier or your arrival three hours or more later, changes the airport you leave from or arrive at, adds a connection, or moves you to a lower class of service — and, for a passenger with a disability, when it routes them through a different connecting airport or onto an aircraft without an accessibility feature they need. That is the US Department of Transportation’s definition of a significant change for a trip within the US, and a change we cannot classify is counted as significant. For a smaller change we email you what changed, and your fare’s own terms and our 24-hour rule for our fee apply as usual. We know a passenger has a disability only if you tell us: if a change routes them through a different connecting airport or onto an aircraft without a feature they need, tell us, and we treat it as a significant change.

For a cancellation or a significant change, we email you the choice and act on your answer through our ticketing platform. The email says: “The airline has changed your flights. Accept the new flights, or cancel for a full refund of what you paid, our fee included. Choose with the links in the email we sent you; if we hear nothing within three days, a member of our team will get in touch.”

When the airline offers no replacement flight, the email offers only the refund: “The airline has cancelled your flight and offered no replacement. Cancel for a full refund of what you paid, our fee included, or contact us and a person will ask the airline about other flights.”

If you choose the refund, we issue it within seven business days of the change reaching us, in full, our fee included. That clock is counted from the moment the airline’s change reaches our system, because that is the moment we can act on. For a change that is significant only because of what you tell us about a passenger’s disability, it is counted from when we treat the change as significant. Because you paid us rather than the airline, that refund is ours to send, and it covers the fare, taxes and any bags or seats bought with it, plus our fee.

If the airline cancels or significantly changes your flight and offers less than a full cash refund — a lower amount, or travel credit only — a person arranges the full refund with the airline, and you are refunded in full, our fee included, within seven business days of the change reaching us. If we hear nothing from you within three days of the change reaching us, a member of our team gets in touch.

Occasionally a hotel cannot honor a confirmed booking. If that happens we tell you as soon as we know and offer a choice: a comparable alternative at our cost, or a full refund including our fee. You are never left to argue with a hotel we sold you.

Flights are not on public sale. What follows governs any flight booking made through us.

What comes back from the fare is set by the airline, under its own terms for your fare: when you cancel, the airline quotes the figure before anything is cancelled, and that is the figure that comes back. When the airline tells us it can void your ticket, refunding the fare in full, your booking page states the airline's own void window.

Our own fee has its own 24-hour rule, and it is ours: Our fee comes back if you cancel within 24 hours of booking, or if the airline cancels or significantly changes your flight. After 24 hours, if you cancel, we keep our fee. A cancellation you make after that window keeps our fee, and the fee is named in dollars at checkout and on your receipt so you know what that is before you buy.

Not arriving usually forfeits the full amount, and leaving early rarely refunds unused nights — both are the hotel's rules rather than ours. Missing a flight forfeits a non-refundable fare. If your plans change, cancelling in advance almost always recovers more than not turning up.

If a charge looks wrong, contact us first. A refund we owe is faster from us than through a dispute, and a dispute filed while a refund is already in progress can delay both.

TravelSyncro LLC, a New Hampshire limited liability company, of 221 Main St Ste N, Nashua, NH 03060.

Email help@njstravel.com, quoting your booking reference. Replies to any confirmation email reach the same place. Phone: (603) 207-1674.